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smart chatbot

Connect Smart Chatbots Powered by Dialogflow

Speed customer resolutions and automate conversations by engaging one of the most advanced forms of artificial intelligence in the world. This can be done easily in just a few minutes.

Automated Communication

The bot is a virtual agent that replies autonomously to visitors' messages when it knows the right answer. When it can't access the correct response, a human agent will reply and take control of the conversation.

  • Automated communication
  • Easy 30-second installation
  • Custom bot reply delay
  • Human-like conversations

Easy to use

 

No Coding Skills Required

Simply add your questions and answers using the interface and Dialogflow will handle the rest.

 

 

Learn While You Build

Start with a basic bot and learn how to use more advanced features, like contexts, and entities, when you’re ready.

 

 

Online Guides and Videos

Dialogflow is a leader in the bot industry, many tutorials, help articles, YouTube videos, and more, are available online.

 

Ready-To-Use Templates

When creating a chatbot, taking the first step can be hard. To make it easier, Dialogflow provides a set of ready-to-use bot templates, each capable of replying to general questions

  • More than 45 templates
  • Automatic replies to general questions

Easy to use

 

Improve Workflows and Productivity

Using bots can help reduce agents’ stress by automatically answering repetitive and boring questions.

 

 

Become a Better Problem Solver

 

Chatbots shorten customer wait time by answering user questions in seconds, always.

 

 

Decrease Agents’ Workloads

 

On average, bots reply to 30% of customer support requests, freeing up your team for other tasks..

 

 

Automatically Qualify Leads

 

Connect with potential leads in real time and automatically obtain user details through human-like conversation.

 

 

Bots Run Your Website 24/7

 

Save time and money by letting the bot work on your website 24/7. The bot remains active, day and night.

 

 

Increase Conversion Rates

 

Use your online presence, instant replies, and professional communication to increase your conversion rate.

 

Chatbot Training on the Fly

Improve the bot's performance with every chat by adding new questions and answers in real time. Human agents can reply to user questions and train the bot with new answers in just one click from the admin area.

  • Include multiple user expressions
  • Have your agents train the bot
  • Multilingual training

Rich Messages and Surveys

The bot's functionality is on par with that of a human agent! It can send attachments, media, rich messages and surveys, which are easy to create and insert into the bot's message.

  • Rich messages as shortcode
  • Attachments and media
  • Surveys
  • 10+ rich message types

Why Dialogflow? Why Not an In-House Solution?

The best chat bots are powered by real artificial intelligence. Real artificial intelligence is something only a few of the world's main players can deliver. We don't try to beat them – we make them our friends. We believe bots should be smart and autonomous. This is why we use Dialogflow by Google.

Human Takeover

At the end of the day, humans are always in control of our software. If a bot fails to answer, you can command control over a conversation. The bot only alerts agents when needed via various methods.

  • Notifications only when needed
  • Easy 30-second installation
  • User confirmations
  • Other options

Multilingual Bots

Dialogflow's multilingual bots are fully integrated and can automatically use the user's language when available or the default language in other cases. No extra settings are needed.

  • Fully multilingual
  • Automatic language detection
  • Language detection by text
  • Up to 32 languages

Google Assistant and Knowledge Base

Give your bot superpowers with additional knowledge. The bot will use your Support Board articles, Google Assistant, or Knowledge Base questions and answers automatically.

  • Google Assistant
  • Dialogflow Knowledge Base
  • Support Board articles

Works with Facebook, Telegram and More

Dialogflow allows you to seamlessly connect all major messaging platforms like Facebook Messenger and Telegram, it also supports rich messages for all platforms.

  • Compatible with Facebook Messenger and Facebook Workplace, Telegram, Slack, LINE, and Google Hangout.

Artificial Intelligence

State-of-the-art artificial intelligence allows your bot to engage in human-like conversations. Using data and machine learning, the bot knows how to interact with users of all levels.

  • State-of-the-art artificial intelligence
  • Human-like conversations

Google Search and Spelling Correction

Give your chatbot the ability to search for answers on Google and your website via Google search and automatically correct misspelled user questions. It's all automatic.

  • Chatbot replies from Google and your website
  • Correct misspelled user questions

OpenAI and ChatGPT

ChatGPT and OpenAI Integration

 

Replies to general questions

 

If Dialogflow can’t answer a question, OpenAI will provide an answer instead. You can also disable Dialogflow.

 

 

Message rewriting

 

Rewrite messages from agents and make them more friendly and professional, add greetings and more.

 

 

User expressions generation

 

Create variations of user expressions for Dialogflow Intents on the fly automatically improve the chatbot.

 

 

Smart Reply

 

Saves agents time by suggesting quick replies to agents’ messages based on user messages.

 

 

Spelling correction

 

Automatically fix any spelling mistakes in agent messages in real time, effortlessly, in any language.

 

 

Fine tune OpenAI

 

Adjust every setting of OpenAI and ChatGPT like temperature, custom models, frequency, and more.

 

Analytics

Check missing user questions, track your total number of bot chats, view sentiment analysis and much more. Data is always at your fingertips and allows you to fine-tune your bot to improve it every day.

  • Vast set of reliable reports
  • Check missing user questions
  • Sentiment Analysis
  • Total number of bot chats

Bot Actions

Give your chatbot the ability to perform actions on behalf of the user like sending an email, open an article, change the department, and more. For the full actions.

  • More than 8 actions available and more coming soon
  • Allow the bot to act on behalf of the user

Allow the bot to act on behalf of the user

All features listed on this page are available for both Dialogflow CX and Dialogflow ES.

More Features

Take a look at the innovative Dialogflow features below. Each one is designed to make your chatbot truly awesome.

 

Email and text messages support

The chatbot can automatically reply to users’ emails and text messages if the answer is known.

 

 

Natural Language Processing

 

Using years of domain knowledge and big data, Google’s Dialogflow NLP is among the most advanced in the world.

 

 

Free to Use

 

Dialogflow is free to use. Only enterprise businesses with a very high traffic volume will require a paid plan.

 

 

Sentiment Analysis

 

Dialogflow recognizes user sentiments and can spot frustrated users with score and magnitude metrics.

 

 

Machine Learning

 

Dialogflow uses machine learning to understand what users are saying and extract structured data accordingly..

 

 

Entity Detection

 

Dialogflow can extract structured data from end-user expressions in order to understand questions like a human.